How do you ship and how fast will I get my hubcap?
All of our Hubcaps, Wheel Covers, Center Caps, Trim Rings, Wheel Simulators, and Wheel Skins are shipped UPS or U.S. Mail in the continental U.S. Outside the Continental U.S. or out of the country we ship U.S. priority mail. We are located in Southern California so the shipping time will depend where we are shipping to. In most of the western states shipping will be anywhere from 1-4 days. The central U.S. Is usually 3-5 days. The East coast will be 5-7 days. We also offer upgraded shipping from 3 day to next day air for an additional price. The price will depend on what hub caps you are ordering and the weight. You will have this option to upgrade during checkout.
Outside the country is anywhere from 7-14 days. The hub caps will usually go through customs and this can also take a few days.
Do you ship to Po boxes and APO addresses?
Yes we can ship to both Po boxes and APO's. These will ship U.S. priority mail.
Damaged parts:
If your item has been damaged in any way please contact us within 5 days. Please email a picture of the damage to info@hubcapzone.com or text a picture to 760-995-7521. Make sure to call us at 1-760-244-4071 so we can get it handled for you immediately. All items are shipped UPS insured and any damages will be taken care of by us and UPS.
Wrong parts:
We do make every attempt to ship your correct part. If we ship the incorrect item we will have it picked up from you and exchanged at no charge to you. If you have ordered the incorrect part you can mail it back to us and we will exchange it. We can only ship the originally ordered item free of charge. The actual shipping cost and any difference in price will be applied to the replacement item.
Refunds:
All claims must be made within 5 days of receiving your item. We can not accept returns after 30 days from the day we ship your package. You must call us and get authorization on any returns. Any packages returned without prior authorization will not be accepted. Our cost of shipping is non-refundable and all returns are subject to a 20% restocking fee. All returns must be in the same condition as we shipped them. Any plastic, paper, etc we use to pack them must be used in the return. Don't just throw all the items together in the box. If they are shipped this way they will get scratched and damaged and we will deduct the cost of the damaged item from the refund. There are no returns on special orders. If you have any problems with your order please contact us.
